Frequently Asked Questions

Q- What requirements must I meet to qualify for 4.00% APY and ATM fee refunds?

• Active enrollment in eStatements
• Make one electronic deposit or withdrawal (ACH) per month (includes direct deposit)
• Make ten Check Card (debit) transactions per month (ATM transactions not included)

Q- How does the dividend rate for Crest Rewards Checking work?

A You will receive 4.00% Annual Percentage Yield (APY) if requirements are met.

• If requirements are not met, you will receive 0.15% APY
• The dividends are calculated on your daily balance and credited monthly
• If the balance is more than $25,000, you will receive 0.50 % APY on the amount exceeding $25,000.

Q- Can the dividend rate on my Crest Rewards Checking account change?

A Yes. The rate may change at any time based on financial and market conditions.

Q- If I meet the requirements, when will I receive my dividend pay out?

A On the last day of the month in which they were earned.

Q- Do I have to do anything in order to get my ATM refunds?

A All you need to do is meet the requirements for the Crest Rewards checking account and the refund will automatically be credited to your checking account on the last day of the month. No need to submit any receipts. We will do the work for you!

Q- Are fees refunded on ATMs inside the United States?

A Yes, all ATM fees will be refunded up to $25.00 each month. (There may be limited ATM locations available for refunds outside of the United States)

Q- How will I know that I have qualified for 4.00% APY and ATM fee refunds?

A You will receive an email that lets you know whether or not you qualified for the benefits and why.

Q- If my account balance goes negative, will I still be able to qualify?

A Yes, as long as the requirements are met, you will receive your benefits.

Q- Will I receive a 1099 at the end of the year reflecting dividends earned on my Crest Rewards Checking account?

A Yes. If you earn $10 or more in dividends during the applicable calendar year, the credit union will post a 1099 for you within eStatements.

Q- During what time period must I meet the requirements?

A Between the last business day of the month and the day before the last business day of the following month. For example, to earn 4.00% APY and ATM fee refunds during the month of October, you must meet the requirements between September 28 and October 30.

• Example start date: September 28
• Example end date: October 30

Q Is the cycle for the requirements different than the cycle for my account statement?

A Yes. Your account statement will reflect transactions made from the first day of the month to the last day of the month. For example, your account statement for the month of October will reflect transactions between October 1 and October 31.

• Example start date: October 1
• Example end date: October 31

Q- How often must I meet the requirements to qualify?

A On a monthly basis.

Q- What happens if I fail to meet the requirements for the Crest Rewards account?

A You will receive 0.15% APY and your ATM fees will not be refunded for that month,

• You always have a chance to start over and meet the requirement the very next month.
• You will never be charged a maintenance fee regardless of what happens!

Q- What if I open my account late in the month and I don't have time to meet the requirements...will I still earn 4.00% APY and ATM fee refunds?

A Yes. New Crest Rewards Checking accounts will automatically receive benefits for the first calendar month the account is open. This will give you time to receive your check/debit card, register for eStatements and set up your ACH deposits/withdrawals.

Q- If I make check/debit card or ACH transactions through my savings account, will those count towards my requirements?

A No. The transactions must occur on your Crest Rewards Checking account to fulfill the requirements.

Q- Do I need to have an email address to enroll in eStatements?

A Yes. You will be asked for an email address when you sign up for eStatements. This email address will be used to notify you when your eStatement is ready to be viewed.

A If the credit union does not have a valid email address for you, and we are unable to email you the eStatement notification, your status will change back to paper statements. Therefore, you will not meet the requirements for Crest Rewards Checking.

Online Banking Requirement

Q- Do I need to make any transactions within Online Banking in order to meet the requirement?

A No.

ACH Requirement

Q- Does a Bill Pay transaction meet the ACH requirement?

A Maybe. It must be a direct deposit or withdrawal through the Automated Clearing House (ACH) system.

Q- Does a paper check converted to an ACH Check by a merchant meet the ACH requirement?

A No. It must be a direct deposit or withdrawal through the Automated Clearing House (ACH) system.

Q- Exactly what transactions do meet the ACH requirements?

• Automatic deposits from an external source that are run through the ACH system (example: direct deposit from your employer).
• Automatic withdrawals from an external source that are generated through the ACH system (example: payment originated by your mortgage company or utility service).

Check/Debit Card Transaction Requirement

Q- If I use my check/debit card at an ATM, will that transaction count towards my requirements?

A No, the ten check/debit card transactions must be accumulated by making purchases directly through merchants. Both pin-based (debit) and signature-based (credit) transactions count towards the requirement.

Q- Can I carry forward check/debit card transactions in excess of ten to the next month?

A No, at the start of each requirements cycle (the last day of the month), your check/debit card transaction count will start over.

Q- What if I make a check/debit card transaction and it posts to my Crest Rewards Checking account three days after I made the transaction? Which date will count towards meeting the requirements: the purchase date or the posting date?

A. The posting date is the only date our system can recognize when counting a check/debit card transaction. If a transaction doesn't post until the last day of the month, it will count towards the next months check/debit card transaction requirements.

Q- Will the transactions on my old checking account count towards meeting the requirements for my new Crest Rewards Checking account?

A No, you must meet the requirements with your Crest Rewards Checking account. However, you will earn 4.00% APY and ATM fee refunds the very first month you open your account even if you don't meet the requirements.

Q- Will I be able to use my existing check/debit card, checks and account number with my Crest Rewards Checking account?

A Yes. As long as your account number doesn't change, there is no need to order new checks or a new check/debit card.

Q- I want to convert my current checking account to a Crest Rewards Checking account. Will I have any problems with the conversion?

A There is no interruption to your account information. It is a simple computer code change. To switch now, print this form and return it to your local branch.

Q- I have officially converted to a Crest Rewards Checking account. Do I need to update my recurring bill payments and transfers within Internet Banking?

A No. Your setups for bill pay will stay the same. There will be no interruption of service unless your account micr number has changed. Converting an existing PCFCU checking account to Crest Rewards Checking wil not affect this.

or other questions, contact us.

ALL DEPOSITS ARE FEDERALLY INSURED UP TO $250,000 BY THE NATIONAL CREDIT UNION ADMINISTRATION, A U.S. GOVERNMENT AGENCY.