Disaster Preparedness

Credit Union members will be able to access the Credit Union National Emergency System using a toll-free number, 1-877-culocate (1-877-285-6228), to receive information about the status of their credit union affected by a crisis. In the event of a local national disaster, please call the 1-877-285-6228 to hear instructions from Pacific Crest Federal Credit Union as to possible relocation of branches or when the branch will be re-opened.

How it Works

At the time of a disaster, a member will dial 1-877-culocate (1-877-285-6228) and listen to the message, which will provide a prompt representing the affected state(s). Once the caller selects their respective state, the call processing system will prompt him/her to spell the name of their Credit Union. For example, "using the keys on your keypad, please spell the first five letters of your Credit Union's name." Once the spelling of the name has been entered, the system will play back the closest match to that name. If the Credit Union cannot be identified, the system will list all possible matches in alphabetical order until the caller reaches the correct information mailbox.

If the caller was successful at identifying the credit Union, he/she will hear a pre-recorded message from the Credit Union with the information on how to contact them curing the crisis event or information stating that the Credit Union is not in a crisis situation